Workmanship Warranty
Every build is backed by our commitment to quality. If we made a mistake, we'll make it right.
Warranty Options
Choose the coverage that's right for you.
Standard
30 Days
Included
- Assembly defect coverage
- Email support
- Free repair labor
Extended
90 Days
+$29
- Everything in Standard
- Priority support
- Extended coverage period
Premium
1 Year
+$79
- Everything in Extended
- Phone support
- Expedited repairs
- One free system checkup
What's Covered
Covered
- Assembly defects or errors
- Cable management issues
- Improper component seating
- Thermal paste application problems
- BIOS configuration errors
- POST/boot issues caused by our assembly
- Damage during our handling of parts
Not Covered
- Defective components (manufacturer warranty)
- Physical damage after delivery
- Software issues or viruses
- Overclocking damage
- Modifications made after delivery
- Normal wear and tear
- Damage from power surges or outages
Warranty Claim Process
Simple steps to get your issue resolved.
Contact Us
Email or call us with a description of the issue.
Troubleshoot
We'll work with you to diagnose the problem.
Ship or Drop Off
Send the PC to us or bring it to our workshop.
Repair & Return
We'll fix the issue and ship it back to you.
Frequently Asked Questions
What does the workmanship warranty cover?
Our warranty covers any issues that arise from our assembly work. If a component isn't seated properly, cables are connected incorrectly, or there's any other problem with how we built your PC, we'll fix it at no charge.
What about component warranties?
Since you purchase the parts yourself, component warranties are handled directly with the manufacturers or retailers. We can help guide you through the RMA process if needed.
How do I make a warranty claim?
Contact us via email or phone with a description of the issue. We'll troubleshoot with you and determine if it's covered. If so, we'll arrange for you to ship the PC back or schedule a local drop-off.
Do I have to pay for shipping for warranty service?
If the issue is covered under our workmanship warranty, we'll cover the cost of return shipping. You're responsible for shipping the PC to us.
What if a part is DOA (Dead on Arrival)?
We test all components during the build process. If we discover a DOA part, we'll notify you immediately so you can arrange an RMA with the retailer. This is not covered by our workmanship warranty since it's a manufacturer defect.
Can I extend the warranty?
Yes! Our standard 30-day warranty can be extended to 90 days for an additional $29, or to 1 year for $79. Extended warranties must be purchased at the time of your build order.
Need to File a Claim?
Contact us and we'll get you sorted out.
Ready to Get Started?
Every build comes with our 30-day workmanship warranty included.
Book Your Build